FAQ

1. Where do you ship to?

We currently ship to the United States and selected international countries. We are continuously expanding our shipping destinations.

2. What are your shipping options?

We offer the following shipping methods:

Express Shipping (3–6 business days): $20
Free Shipping (7–14 business days): $0
Standard Shipping (7–14 business days): $10

Processing time may take 1–3 business days before your order is shipped.

3. How long will it take to receive my order?

Depending on the shipping method you choose:

Express: 3–6 business days after dispatch
Standard / Free Shipping: 7–14 business days after dispatch

4. Do you offer free shipping?

Yes. We offer Free Standard Shipping (7–14 business days) on eligible orders.

5. Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number via email so you can follow your package in real time.

6. What is your return policy?

We accept returns within a specified return window (usually 14–30 days depending on policy). Items must be unused, in original condition, and in original packaging. Please contact our support team for assistance before returning any item.

7. What materials are your backpacks made of?

Our backpacks are made from carefully selected premium materials designed for durability, water resistance, and long-term daily use while maintaining a stylish appearance.